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CGA report highlights changing customer attitudes to hospitality

Published:  01 March, 2023

Exclusive research conducted in partnership with CGA by NielsenIQ shows how the cost of living crisis and the Covid-19 pandemic have fundamentally shifted the online customer journey for British, French and German consumers that visit pubs and restaurants.

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CGA: Digital consumerism continues to accelerate post-Covid

Published:  28 September, 2021

New research undertaken by CGA Strategy and a global reputation management firm has revealed the importance of maintaining a robust digital presence in the pandemic era, with consumers increasingly focusing on social media reputations – and peer review sites – before planning a night out.

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